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RPA
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  3. Dispute Management
Design to Recover your revenue, save your time and precious resources, reduce your dispute and fraud cost and prevent chargebacks using CI

Globally Payment industry average disputes occurring rate is about 0.05%
( ~ 500 disputes per 1M Transactions)

Customer-protection regulation tighten the timelines for banks to resolve disputes and raise the pressure on teams to process disputes and provide credit faster.

Dispute volumes are on the Rise increasing business risks & Cost!

Semi Automatic Manual

Laborious & Time Consuming

Increasing Complexity

Multiple systems

Brand Image

Fraud & Arbitration

The industry needs a fast, accurate, and automated technology platform using Al

Intelligence ML & AI

Cloud Native & Automated

Simple & Adaptive

Single Platform Modular Apps

Efficient & Optimized

Cross-Industry & Global

FEATURES

  • Customer Access through both assisted & self-service digital channels
  • Chatbot helps classification and quick reporting for customers accessing online.
  • Channel Integration through APIs
  • Smart Workflow Management
  • Rule Engine to design your operational parameters
  • Classification & Categorization Repository - Al
  • Smart pre-designed templates
  • Access control & Audit Logs
  • DBs management - GUI based
  • Dynamic Dashboards & Reporting
  • Trend Analytics adaptive learnings

MODULES

DISPUTE MANAGEMENT WITH DYNAMIC WORKFLOW ENGINE

AUTO DISPUTE DISCOVERY & REPORTING

CENTRAL REPOSITORY TO STORE POPULATE DISPUTE CLASSIFICATIONS & RESOLOULTION

MACHINE LEARNING & AI TO BUILD THE TEMPLATES OF TYPES OF DISPUTES & THEIR RESOLOUTION

ANALYTICS, DYNAMIC DASHBOARDS & REPORTING

INDUSTRY AGNOSTIC

Enabling organization agility through digital transformation

Primary choice for agile transformation consulting, leveraging IT investments
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Email Address

info@timestreamgroup.com

Call Anytime

(+971) 55 592 0527

Locations

Quarter Deck QE2, Port Rashid, Mina Road, Dubai, United Arab Emirates

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