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A paradigm shift in branch banking
Started Disappearing...

5 Business Instrument

1. Traditional Branches

2. Cash

3. Cheques

4. ATMS/KIOSK

5. Plastic Cards

  • Brick & Mortar - Traditional bank branches will start disappearing from the street and we will see digital and neo banks taking over
  • Cash - Digital, Debit Cards and Crypto started reducing cash from lives
  • ATMs - Thousands of cash machines are removed across the regions as banks go digital, ,between 2020 to 2024
  • Plastic - Mobile pay will replace the plastic
  • Check - The number of checks being written has dropping by 1.8 billion a year

A consultative and facilitation service

To start a business feasibility & to understand objectives with clear KPI's

After a clear direction on objectives, we will design the model of Digital branches using Design Thinking

Convert the design into reality & build and ambience with Next Generation mindset - technology

Identify the Target Market and Segment of that market. This data will help you identifying the area that will be integrated with your KPI's

Defining the user and Consumer Experience based on the concept and direction in order to achieve the business objectives

Launch and Run the operations

Step by step

Design the product

Business Feasibility:

  • Indentify targets to grow revenue, drive cost down and retain & gain customer base.
  • Build several financial models to suit needs of tommorrow's new business sector growth.
  • Comprehensive top-down model to increase organizational profit.

Target Markets:

  • Target market definition based on customer segmentation
  • Design area analysis key facts for target business
  • Location access, footfall prediction and critical success factor definitions

Customer Journey - CX/UX

  • Definition of customer journeys
  • Customer interaction model, self service and robotics assisted
  • Service delivery quality and efficiency metrics & analytics
  • Simulation of serving more customer during peak times
  • Making linear footfall model throughout the day
  • Signature branch, robo branch, activity branch co-brand

Technology Design

  • Sizing & capacity planning
  • IT infrastructure & back end Integration
  • 24 x 7 access, safety & security
  • Self service & robotic assistance
  • Voice enablement
  • Customer recognition and activity management
  • Remote management

Process Design

  • Operation process automation using workflow manager
  • Customer centric process
  • Fast and accurate service delivery

Operationalize the concept

  • Pilot two branches and run operational and consumer behaviour analysis

Run the Concept

  • Launch first 3 target branches in 3 different categories of market segment

Deployment Execution

  • Country wide deployment planning
  • Training of staff
  • Management of successful operation for 1 year - BOT
Cost / Efficiency / Access 7 x 24

Branch Network Transformation

Emerging Banking,

User Trends

Design to Build

Digital Banking Strategy for All Generations

A Consultative design and build approach by Timestream

Enabling organization agility through digital transformation

Primary choice for agile transformation consulting, leveraging IT investments
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Contact info

Email Address

info@timestreamgroup.com

Call Anytime

(+971) 55 592 0527

Locations

Quarter Deck QE2, Port Rashid, Mina Road, Dubai, United Arab Emirates

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